|About Us Mainly Murder is owned by Legendgames.co.uk|
Our Contact details:
55 Linksview Crescent Worcester WR5 1JH United Kingdom
Phone: 01905 358543
Email: shop [at] mainlymurder [dot] co [dot] uk
|Making A Purchase We only sell the boxed games listed on this site. To buy them, browse the site and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept Credit and Debit cards plus PayPal. We do not charge for any item until it is ready to ship, except using PayPal who take payment at the time of ordering. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling We ship using standard UK postal services. In the UK you can choose from 1st Class, 2nd Class, Standard Parcel (3-5 days) or Next Day Guaranteed Special Delivery services. Outside the UK we use standard Airmail for orders under 2kg. Our shipping, packaging and handling charges are combined, so the price you see when you choose your delivery method is the price you pay - no hidden extras here.|
DIGITAL DOWNLOAD FILES:
Currently we only offer direct Digital Downloads for the Ultimate Murder Mysteries range. Other 'downloads' are processed by the company supplying the games - we link to them and you pay them, not us.
Anyway, assuming you bought an Ultimate Murder Mystery from us, paid us, and completed the order, you will get a Receipt page displayed in your browser. Please view your online receipt for the link to your file. It remains available for 48 hours, so PLEASE download within that time.
|Delivery Schedule We usually post your order the same day if ordered before 3pm UK time. Delivery time is dependant on the shipping option you choose.|
|Back Orders Although our stock levels are pretty accurate, we occasionally run into problems with availability. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges We are not VAT registered, so our prices do not include a VAT component. This means you cannot claim VAT back outside the EU or if you are a business customer.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee in the UK. For international customers we charge a re-stocking fee equivalent to the cost of postage and packing, hence we will only refund the cost of the item itself.|
|Reaching Us If you need to reach us, please use our contact form on the Contact Us page, alternatively, you can call on 01905 358543 (International +44 01905 358543) or write to us at 55 Linksview Crescent Worcester WR5 1JH United Kingdom|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm You MUST contact us before returning an item. In the UK we do not charge a restocking fee. For all international customers, we charge a restocking fee equal to the post and packing costs of the item.|